Get Free Lead Leak CheckCancellation & Refund
The pilot is a single payment for a 30-day engagement. Here is how the start guarantee works and how to ask for a cancellation or refund.
The free Lead Leak Check
There is no payment and no commitment. To withdraw a request or have it deleted, email privacy@getvayna.com.
The pilot is one payment
The 30-Day Revenue Recovery Pilot is $2,500 one time, due before work begins. It is not a subscription and does not renew, so there is nothing recurring to cancel. Continuing or expanding after day 30 is a separate decision that you approve.
The start guarantee
If Vayna does not begin working your missed and stale leads within 3 business days after receiving payment and the required access, Vayna refunds the fee. This guarantees delivery Vayna controls — it does not guarantee revenue.
How to ask
Email billing@getvayna.com or tell the founder directly. Every request is recorded the moment it arrives, so nothing is handled informally.
How a request is reviewed
We confirm the request comes from an authorized person on the account, then check it against your service agreement and the original payment record. The founder reviews and approves every cancellation and every refund before it happens. There is no automated or self-service refund.
How an approved refund is paid
Approved refunds go back to the original payment method and are confirmed once our payment processor acknowledges them.
Your data afterwards
When the pilot ends or is canceled, you can ask for an export or deletion of your data at privacy@getvayna.com. The Privacy page explains how your data is handled.
Contact
Cancellation or refund questions: billing@getvayna.com.