Cancellation & Refund

How to request cancellation or a refund, and how we review and approve those requests.

How to request

Email billing@getvayna.com or tell your Vayna contact. Every request is recorded the moment it arrives -- nothing is handled informally.

Cancellation review

We verify the request comes from an authorized person on the account, confirm the effective date against your service agreement, and a Vayna Founder reviews and approves it before anything is canceled.

Cancellation execution

Once approved, we cancel the subscription and confirm the change once our payment processor acknowledges it. Any active worker for the account is shut down as part of offboarding, and you may request an export of your data.

Refund review

Refund requests are reviewed against the original invoice and your service agreement. A Vayna Founder reviews and approves every refund before it is issued -- there is no automated or self-service refund.

Refund execution

Approved refunds are issued to your original payment method and confirmed once our payment processor acknowledges the refund.

Contact

Cancellation or refund questions: billing@getvayna.com.