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How to reach us and how a support request moves from receipt to resolution.
How to reach us
Email support@getvayna.com. There is no 24/7 support: during the pilot, requests are read and answered by the founder during business hours. No fixed response time is published.
What to include
Your business name, what you were doing, and what you expected. For anything urgent about your customers' contact or your data, say so in the subject line.
Priority
Security concerns, data problems and anything that affects your customers go first, then a stalled step in the pilot, then general questions and requests. This is the order work is taken in, not a service-level promise.
Contact method
support@getvayna.com for support requests. billing@getvayna.com for billing, cancellation, or refund requests. privacy@getvayna.com for data requests.